FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, orders may already be processed.

What if my item arrives damaged?

Please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.

Do you offer refunds?

Yes. We offer refunds within 30 days of delivery for eligible items.

How do I contact you?

You can contact us anytime at support@niva-store.com.